Privacy Policy
December 5, 2024
Privacy Policy for CloudVoiceAI
Last Updated: December 5, 2024
At CloudVoiceAI, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and secure your data when you use our services. Please read this policy carefully along with our Terms of Service and any other relevant documents.
Definitions
- CloudVoiceAI, we, us, our: Refers to the proprietary owner of the CloudVoiceAI platform.
- Services: Includes our website (https://cloudvoiceai.com), apps, APIs, text-to-speech tools, and related services.
- Personal Information: Any information that can identify an individual directly or indirectly.
Information We Collect
1. Information You Provide
When you interact with CloudVoiceAI, you may provide the following information:
- Account Information: Name, email address, and password when creating an account.
- Payment Information: Billing details and payment information when making purchases. (Note: We do not store credit card details; transactions are processed by secure third-party payment gateways.)
- Usage Data: Text you upload or enter for text-to-speech conversion and the resulting audio files.
2. Information We Collect Automatically
We collect certain information automatically when you use our services:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent, and actions taken on the platform.
- Cookies: Data stored on your device to enhance your browsing experience.
3. Information from Third Parties
If you sign in using a third-party service (e.g., Google or Facebook), we may receive your profile information such as your name and email address.
How We Use Your Information
We use your information to:
- Provide and improve our services.
- Process payments and manage subscriptions.
- Communicate updates, promotions, or technical notices.
- Customize and personalize your experience.
- Ensure security and prevent fraud.
- Comply with legal obligations.
How We Share Your Information
We do not sell your personal information. We may share your information in the following ways:
1. Service Providers
We work with trusted third-party providers to:
- Process payments (e.g., Stripe, PayPal).
- Analyze usage data (e.g., Google Analytics).
- Provide customer support (e.g., Freshdesk).
2. Legal Compliance
We may disclose your information if required by law or to protect the rights, property, or safety of CloudVoiceAI, its users, or others.
3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Cookies and Tracking
We use cookies and similar technologies to:
- Save your preferences.
- Analyze traffic and improve services.
- Deliver targeted advertisements.
You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact certain features.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services.
- Comply with legal obligations.
- Resolve disputes.
Uploaded text and generated audio files are stored for 24 hours by default. After this period, they are automatically deleted unless explicitly saved by you.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal data.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Data Portability: Request a copy of your data in a portable format.
- Withdraw Consent: Withdraw consent to data processing where applicable.
To exercise these rights, please contact us at privacy@cloudvoiceai.com.
Data Security
We implement industry-standard measures to protect your data, including encryption, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected without parental consent, we will delete it immediately.
International Data Transfers
If you access CloudVoiceAI from outside the United States, your information may be transferred to and processed in the U.S. or other countries. We use appropriate safeguards to ensure data protection in cross-border transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated "Last Updated" date. Continued use of our services after changes indicates your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Address: Strangler Technology Pvt. Ltd
F2603,B Wing,Pancham Society,Nanded city,Singhgad road,Pune.411068