CloudVoice AI
CloudVoice AI
Last updated: April 26, 2026 · Contact: [email protected]
These terms are a practical pre-revenue draft. They are not a substitute for counsel. We may replace them with a fuller agreement as the company matures.
CloudVoice AI provides software and infrastructure for voice agents, telephony integration, dashboards, and related features (the “Service”). The Service may change as we ship improvements.
You are responsible for credentials, activity under your account, and keeping contact information current. You must not share access in a way that violates security or law.
The Service uses artificial intelligence. Outputs may be inaccurate, incomplete, or inappropriate. You are responsible for how you use AI-generated content, including with customers, patients, or regulators. Human review is advised for high-stakes decisions.
You represent that your use of voice telephony complies with applicable law, including consent and disclosure requirements for recording, artificial voices, and automated dialing where relevant. If you separately use SMS or other messaging channels with your customers, that is outside what CloudVoice AI provides as outbound SMS—we do not send SMS confirmations on your behalf through the Service.
You retain rights to content you provide (for example KB documents, prompts, branding). You grant us permission to host, process, and transmit that content solely to provide the Service.
The Service integrates with vendors you configure (telephony, AI, auth, cloud). Their terms may also apply. We are not responsible for third-party outages beyond our reasonable control.
Pricing, billing, and trials will be stated separately (for example in the dashboard or an order form). Usage-based fees may apply to voice minutes and provider costs.
The Service lets you generate API keys and configure webhooks and provider credentials (collectively, "Credentials"). You are solely responsible for keeping your Credentials secret and for all activity and charges incurred through them — including activity by any third party who obtains a Credential through loss, theft, accidental disclosure, insecure storage, or misuse.
You must never embed API keys in client-side or public code, commit them to public repositories, or share them. If you believe a Credential has been compromised, you must roll or revoke it immediately in the dashboard. Usage and charges resulting from a leaked, stolen, shared, or otherwise compromised Credential or webhook are your responsibility and are non-refundable. We are not liable for, and will not credit or refund, charges arising from unauthorized use of your Credentials.
Unless we agree otherwise in a signed order form, the Service is provided without uptime or latency guarantees. Third-party providers (telephony, cloud, AI) may affect availability.
The Service is provided “as is” and “as available.” We disclaim warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our aggregate liability arising out of these terms or the Service will not exceed the greater of USD $100 or the amounts you paid us in the three months before the claim (if any).
You will defend and indemnify us against claims arising from your content, your calls, or your violation of these terms or law, subject to applicable law.
We may suspend or terminate access for risk, abuse, or non-payment where applicable. You may stop using the Service at any time.
These terms are governed by the laws of the United States and the State of Delaware, excluding conflict-of-law rules, unless we agree otherwise in writing.